What you need to know about your mail during the Canada Post strike | CBC News (2024)

Canada Post has stopped delivering mail across the country because tens of thousands of postal workers are on strike over wages, working conditions and other issues.

The shutdown affectsmillions of Canadians and businesses nationwideduring thebusy holiday season. Talks fell apart on Wednesday after a mediator decided the union and the company were too far apart on key issues to be productive anymore.

Here's what you need to know.

What does this mean for deliveries?

Canada Post isn't processing or delivering any mail and parcels as long as the strike lasts. Some postoffices will also be closed. For items that are already in the mail, service guarantees could be affected.

It "may take some time" for mail service to return to normal even after the strike ends, according to a statement from the corporation on Nov. 15.

WATCH | Canada Post workers officially go on strike:

Can I drop letters or parcels in the mail in the meantime?

No. Canada Post has said it isn't acceptingnew itemsuntil the national disruption is over.

Jim Bookbinder, a management sciences professor at the University of Waterloo in Ontario, said an alternative courier service could be worth considering if you need to have an important piece of mail delivered on time — or ensure a gift arrives in time for the holidays.

I'm waiting for a new passport. Will it still come in the mail?

Service Canada said the labour disruption will delay passport delivery for peoplewho did not pay for pickup service. The agency had heldoff on mailing out 85,000 passports as of Nov. 19.

"Applicants who applied by mail and require a passport urgently may contact the call centre or visit a passport office in-person. Depending on the situation, we may be able to transfer their application to a Service Canada location with pickup service," Service Canada said in a statement to CBC News.

What about mail from other major couriers?

Purolator is a subsidiary of Canada Post. The union for Purolator workers has said staff will not handle mail that originated with Canada Post in an act of solidarity.

In a statement on Saturday, Purolator did not mention any solidarity work action on the part of its workersbut said that it is "well prepared and ready to deliver continued success" for customers during the Canada Post strike, adding, "We expect that our network and service will not be impacted."

The company said there are more than 2,900 Purolator locations across the country and that nearly three-quarters of Canadians live within three kilometres of a drop-off location.

FedEx deliveries aren't affected by the strike. A company statement said there is a "contingency plan in place" to manage volume while Canada Post is out of commission.

Amazon said Canada Post only delivers "a small percentage" of its packages. An emailed statement to CBCNews said the company "will communicate with customers regarding any orders that might be affected."

UPS Canada has notresponded to a request for comment.

How muchdoes this affect rural communities?

They are hitparticularly hard. Rural and remote communities across the country rely solely on Canada Post for deliveries because many private, for-profit courier companies don't spend the money to fully service those areas.

In some cases, couriers send mail part of the way, but it's Canada Post that carries the package for the last few kilometres.

Will I still getmy assistance cheques from the government?

Canada Post and the union have agreed to continue delivering government benefit cheques — including Old Age Security, the Canada Child Benefit andthe Canada Pension Plan — during the labour disruption. A statementsaid seniors and others who rely on the mail service will still receive timely financial assistance.

The corporation said all November cheques should have been delivered on Wednesday, Nov. 20. December cheques would arrive on Wednesday, Dec. 18.

Service Canada has urged Canadians to set up online accounts and direct deposits so they canreceive their benefits without delay. The government department has more information here on which services may or may not be affected by the strike.

What about bank statements?

Several Canadian banks have reminded customers to switch to online statements and e-banking to manage statements, bills and other banking communication.

CIBC said customers are stillrequired to make regular payments and meet financial obligations on credit cards, loans and mortgages when the post is disrupted. Other banks, including Scotiabankand BMO, have issued similar statements.

WATCH | Full interview with a Canada Post spokesperson:

How much will this hurt small businesses?

The Canadian Federation of Independent Business said 80 per cent of the country'ssmall businessesrely on Canada Post for shipping goods,invoicing and receiving payments.

President Dan Kellysaid the strike is "really bad timing" and a terrible blow to small businesses,especially after the port strike in B.C. earlier this year.

"We're just getting the ports back in operation and now retailers may start to receive goods again that were frozen in the ports for a while, but now they're going to struggle to get them out to their end consumer because of the postal strike," he told The Canadian Press.

WATCH | Small businesses stressed over postal strike:

Kelly said the strike will also freeze business invoices already travelling through the mail system, sending people "scrambling to try to get money."

Bookbinder, the University of Waterloo professor, said retailers could consider alternatives like FedEx or UPS, but noted mailing parcels would likely cost 30 to 40 per cent more inshipping.

What does this mean for letters to Santa?

CBC News has contactedCanada Post and the Canadian Union of Postal Workers about Canada Post's holiday tradition. The corporation responded with an email saying the strike has"impacted Canadians, small businesses as well as our ability to get mail to and from Santa in the North Pole."

It did not provide further details on the letter program.

WATCH | There's another option for letters to Santa —email:

Canthe government order workers back to work?

The government has that power but so far hasn't planned to use it.Canadian Labour Minister Steven MacKinnon said binding arbitration, which would sendstaff back to work, was not on the table, as of Wednesday.

"That is not in the cards," MacKinnontold reporters in Ottawa.